Terms of Service

1. Agreement to Terms

By accessing or using Svelte Finance's food delivery services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

2. Description of Service

Svelte Finance operates an online platform that connects customers with local restaurants for food delivery and takeout services. We facilitate orders but do not prepare, handle, or directly deliver food items.

3. Eligibility

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. User Accounts

4.1 Account Creation

To use certain features of our Service, you must create an account and provide accurate, complete, and current information.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.3 Account Termination

We may suspend or terminate your account if you violate these Terms or engage in fraudulent or harmful activities.

5. Ordering and Payment

5.1 Order Placement

When you place an order, you are making an offer to purchase food items from the selected restaurant at the prices displayed.

5.2 Order Acceptance

Orders are subject to acceptance by the restaurant. We reserve the right to refuse or cancel any order for any reason.

5.3 Pricing

All prices are displayed inclusive of applicable taxes. Additional fees for delivery and service charges may apply.

5.4 Payment

Payment is processed at the time of order placement. We accept major credit cards, debit cards, and digital payment methods.

6. Delivery and Service

6.1 Delivery Areas

Our delivery service is available in specified areas. Delivery availability may vary based on location, weather conditions, and restaurant capacity.

6.2 Delivery Times

Estimated delivery times are approximate and may vary based on various factors including restaurant preparation time, delivery demand, and traffic conditions.

6.3 Delivery Requirements

You must provide accurate delivery information and be available to receive your order. Additional charges may apply for failed delivery attempts.

7. Cancellations and Refunds

7.1 Order Cancellation

Orders may be cancelled before restaurant preparation begins. Cancellation after preparation may not be possible.

7.2 Refunds

Refunds are provided for valid reasons including:

• Order cancellation before preparation
• Significant delivery delays beyond our control
• Food quality issues reported within a reasonable time
• Incorrect orders or missing items

8. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Provide false or misleading information
• Interfere with the Service's operation
• Violate any applicable laws or regulations
• Harass or abuse our staff or delivery partners
• Attempt to gain unauthorized access to our systems

9. Restaurant Partner Responsibilities

Restaurants are responsible for:

• Food preparation and quality
• Accurate menu information and pricing
• Food safety and hygiene standards
• Timely order preparation
• Compliance with food service regulations

10. Intellectual Property

The Service and its content, including but not limited to text, graphics, logos, and software, are owned by Svelte Finance or its licensors and are protected by copyright and other intellectual property laws.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and disclose your personal information.

12. Disclaimers

12.1 Service Availability

We do not guarantee that the Service will be available at all times or free from interruptions, errors, or defects.

12.2 Food Quality

We are not responsible for the quality, safety, or preparation of food items, which are the sole responsibility of the restaurant partners.

12.3 Third-Party Services

We may use third-party services for payment processing, delivery, and other functions. We are not responsible for the performance of these third parties.

13. Limitation of Liability

To the maximum extent permitted by law, Svelte Finance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

14. Indemnification

You agree to defend, indemnify, and hold harmless Svelte Finance from any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

15. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, or government actions.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We may modify these Terms at any time by posting the updated Terms on our website. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Information

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +44(0)7070 82019
• Address: 943 Joanne Way, Lake Theo SK13 1LP, United Kingdom

20. Entire Agreement

These Terms constitute the entire agreement between you and Svelte Finance regarding the use of our Service and supersede all prior agreements and understandings.