Privacy Policy

1. Introduction

Svelte Finance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery service through our website and mobile applications.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotional activities

2.2 Information Collected Automatically

When you use our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission)
• Cookie and tracking technology data

3. How We Use Your Information

We use your information to:

• Process and fulfill your food orders
• Provide customer support and respond to inquiries
• Send you important service updates and notifications
• Personalize your experience and improve our services
• Comply with legal obligations and resolve disputes
• Send promotional materials (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our business, including payment processors, delivery partners, and technology providers.

4.2 Restaurant Partners

Restaurant information necessary to fulfill your orders, including your name, delivery address, phone number, and order details.

4.3 Legal Requirements

When required by law, to protect our rights, or to ensure the safety of our users.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through your account settings.

6.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal obligations.

6.4 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can manage your cookie preferences through our cookie consent banner or your browser settings.

8. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order data is typically retained for 7 years for accounting and legal purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +44(0)7070 82019
• Address: 943 Joanne Way, Lake Theo SK13 1LP, United Kingdom

14. Your UK Data Protection Rights

Under UK data protection law, you have the following rights:

• The right to be informed about how your data is being used
• The right to access your personal data
• The right to have incorrect data updated
• The right to have data erased
• The right to stop or restrict the processing of your data
• The right to data portability
• The right to object to the use of your data
• Rights related to automated decision making and profiling

To exercise any of these rights, please contact us using the information provided above.