Cookie Policy
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.
2. How We Use Cookies
We use cookies and similar tracking technologies for the following purposes:
- Essential Function: To enable core website functionality and security
- Performance: To analyze website usage and improve our services
- Personalization: To remember your preferences and customize your experience
- Marketing: To deliver relevant advertisements and measure their effectiveness
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They include:
- Session management cookies
- Authentication cookies
- Shopping cart cookies
- Security cookies
These cookies cannot be disabled as they are necessary for the service to work.
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information such as:
- Pages visited and time spent on each page
- User journey through the website
- Error messages encountered
- Device and browser information
You can opt out of these cookies through our cookie preferences.
3.3 Functional Cookies
These cookies enable enhanced functionality and personalization, including:
- Language preferences
- Location settings
- Previously selected delivery addresses
- Favorite restaurants and menu items
3.4 Targeting and Advertising Cookies
These cookies are used to deliver relevant advertisements and measure campaign effectiveness:
- Track your browsing habits across our website
- Build a profile of your interests
- Show you personalized advertisements
- Measure the success of advertising campaigns
4. Third-Party Cookies
We work with third-party service providers who may also set cookies on your device. These include:
4.1 Payment Processors
Our payment partners (such as Stripe, PayPal) use cookies to process transactions securely and prevent fraud.
4.2 Delivery Partners
Third-party delivery services may use cookies for tracking and logistics purposes.
4.3 Social Media Platforms
Social media plugins may set cookies to enable sharing functionality and track social interactions.
4.4 Analytics Providers
We use analytics services to understand website performance and user behavior patterns.
5. Cookie Duration
5.1 Session Cookies
These cookies are temporary and are deleted when you close your browser.
5.2 Persistent Cookies
These cookies remain on your device for a specific period or until you delete them. Duration varies based on cookie type:
- Authentication cookies: 30 days
- Preference cookies: 1 year
- Analytics cookies: 2 years
- Marketing cookies: 90 days to 2 years
6. Managing Your Cookie Preferences
6.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner allowing you to:
- Accept all cookies
- Accept only necessary cookies
- Customize your cookie preferences
6.2 Changing Your Preferences
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Using your browser settings to block or delete cookies
- Contacting us directly using the information below
6.3 Browser Settings
Most browsers allow you to:
- View what cookies are stored on your device
- Delete cookies individually or all at once
- Block cookies from specific websites
- Block all cookies (this may affect website functionality)
7. Impact of Disabling Cookies
Disabling certain types of cookies may impact your experience:
7.1 Essential Cookies
Cannot be disabled - website will not function properly without them.
7.2 Performance Cookies
Website performance may not be optimized; we cannot identify and fix issues as effectively.
7.3 Functional Cookies
You may lose personalized features like saved preferences, addresses, and favorite items.
7.4 Marketing Cookies
You may see less relevant advertisements, but advertising will still appear.
8. Mobile Applications
Our mobile apps may use similar technologies to cookies, including:
- Mobile device identifiers
- App usage analytics
- Push notification preferences
- Location tracking (with permission)
You can manage these settings through your device's privacy settings or app preferences.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. We will notify you of significant changes by:
- Updating the "Last updated" date at the top of this policy
- Displaying a notification on our website
- Sending you an email notification (if you have subscribed)
10. International Data Transfers
Some of our third-party service providers may be located outside the UK. When cookies involve data transfers to other countries, we ensure appropriate safeguards are in place to protect your information.
11. Your Rights
Under UK data protection law, you have the right to:
- Be informed about cookie usage (this policy)
- Access information about cookies stored on your device
- Withdraw your consent for non-essential cookies
- Object to certain types of cookie processing
- Complain to the Information Commissioner's Office (ICO)
12. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
- Email: [email protected]
- Phone: +44(0)7070 82019
- Address: 943 Joanne Way, Lake Theo SK13 1LP, United Kingdom
13. Useful Resources
For more information about cookies and how to manage them:
- About Cookies: www.aboutcookies.org
- ICO Cookie Guidance: ICO Cookie Guide
- Browser Cookie Settings: Check your browser's help section for specific instructions